Privacy Policy


Your privacy is very important to me and I adhere to GDPR regulations. Any personal information gathered through consultation or observation during the massage treatment or during conversations by email, letter or telephone are only obtained with your consent. Your personal information will only be used for the purpose of informing your treatment and will never be shared with any third party without your explicit written consent.

Your information will be stored securely in a locked file box. You have the right to request details on what information I hold by contacting me. Your information will be held for up to 7 years after your last treatment (click here for more info), after which it will be securely disposed of. You can withdraw your consent to me holding this information at any time and you can request for any personal information held about you to be deleted at any time by contacting me directly.

From time to time I may send out “Newsletters” by email updating you of any new techniques I have accomplished, appointment times, new clinic locations or special offers. You will only receive these if you have given me consent to contact you at the initial consultation (your response will be recorded on your notes). You can ask to be removed from the mailing list at any time by contacting me.

If you wish to make a complaint about a data breech please contact me or contact


Arrival and Cancellation Policy


Once you have made a booking, it is your responsibility to arrive on time. If you are late for your treatment, you will receive less time on the table. This is so that subsequent clients do not miss time for their treatments.


If you are unable to make your appointment, please let me know with as much notice as possible so that I can fill the space. You can contact me by email, text or phone.


If you give me less than 24 hours notice, and I am unable to fill the space, I will reluctantly have to charge you 50% of the cost of your treatment. This is to cover my costs and loss of clinic time.

If you give me less than 4 hours notice - or no notice at all - you will be charged 100% of the treatment cost. 


© 2023 by Ray Klien. Proudly created with

Is it a bird? Is it a plane?'s Massage Man